01
Core Skills
Cloud & Platform Strengths
- •Cloud Infrastructure: Azure VMs, managed disks, Azure Files/SMB, storage accounts, App Service basics, Load Balancer basics, VM scaling concepts, Azure Backup/ASR exposure, VPN Gateway, and hybrid connectivity.
- •Identity & Security: Microsoft Entra ID, users, groups, roles, app access, Azure AD Connect, RBAC, Conditional Access, MFA, Identity Protection, Defender for Cloud, and Defender for Endpoint.
- •Endpoint Management: Intune compliance policies, configuration profiles, update rings, Autopilot onboarding, and endpoint lifecycle management.
- •Automation & IaC: Advanced PowerShell, working Bash/Python, Bicep/ARM templates, modular deployments, Terraform fundamentals, Git workflows, PR processes, Azure DevOps, and GitHub Actions.
- •Server & Network Ops: Windows Server, Linux, AD DS, GPO, OU structure, SYSVOL and AD replication troubleshooting, DNS, DHCP, VLANs, site-to-site/point-to-site VPN troubleshooting, IIS, NTFS/share permissions, patching, and CIS hardening.
- •Operations: SOPs, runbooks, KB documentation, incident resolution, RCA, monitoring, Log Analytics, stakeholder coordination, and environment stability improvements.
02
Key Achievement
Impact Highlights
- •Hybrid cloud access: Enabled secure remote connectivity using Azure VPN Gateway and improved identity-based access controls, reducing remote access issues and improving user uptime.
- •Automation & IaC foundation: Built parameterized Bicep/ARM templates and PowerShell automation to standardize Azure deployments, reduce configuration drift, and accelerate provisioning.
- •Identity hardening: Strengthened governance with Entra ID RBAC, MFA, Conditional Access, and device compliance policies to support audit readiness and security posture.
- •Operational reliability: Handled 500+ service requests and incidents across cloud, on-prem, and endpoint systems; reduced recurring issues through RCA, documentation, and preventive controls.
03
Professional Experience
Career Timeline
Cloud Infra Engineer
AvePoint Malaysia Sdn Bhd
Jan 2026 - Present
Current- •Performed Windows and Linux server hardening using CIS-based security standards to strengthen infrastructure security and standardization.
- •Supported enterprise infrastructure operations, including server configuration, troubleshooting, and validation across cloud and on-premises integrated environments.
- •Assisted SharePoint infrastructure work involving legacy SharePoint 2010 environments and upgrade planning toward SharePoint 2019 / SharePoint Subscription Edition.
- •Investigated and resolved infrastructure issues related to services, permissions, prerequisites, and system configuration dependencies.
- •Worked with Windows Server, Linux, IIS, Active Directory-integrated environments, and enterprise application support.
- •Contributed to audit and security configuration tasks to align server environments with internal compliance and hardening requirements.
- •Collaborated with senior engineers on deployment preparation, environment support, and operational troubleshooting for infrastructure services.
Senior IT Executive
Algo Forest Sdn Bhd
Nov 2023 - Dec 2025
- •Managed Azure resources including VMs, storage accounts, and Azure Files/SMB; supported hybrid access to cloud workloads for users across MY and HK.
- •Implemented Azure VPN Gateway and optimized DNS/DHCP routing paths to ensure reliable hybrid connectivity between on-prem devices and cloud resources.
- •Administered Microsoft Entra ID, enforcing RBAC, MFA, and Conditional Access policies; improved access governance and identity security.
- •Managed Intune device compliance, configuration profiles, update rings, and Autopilot onboarding to streamline endpoint lifecycle management.
- •Developed reusable PowerShell scripts to automate provisioning, configuration tasks, user operations, and reporting.
- •Validated and maintained Bicep/ARM templates to support consistent, repeatable Azure deployments and early DevOps workflow adoption.
- •Authored SOPs, runbooks, and configuration documentation to support audits, onboarding, troubleshooting, and operational consistency.
RMA Team Lead, Field Support Engineer
Rentwise Sdn Bhd
Sep 2022 - Nov 2023
- •Led a team of five; scheduled field work, met SLAs, and prioritized incident queues.
- •Performed hardware failure analysis and remediation, reducing repeat RMA rates.
- •Delivered enterprise support for Windows/Office 365, identity, and network issues; documented fixes and improved SOPs.
- •Supported hybrid identity and access rollouts and contributed to endpoint security uplift with Defender for Endpoint.
IT Assistant Manager, Retail & Technical Operations
Idealtech Sdn Bhd
Oct 2019 - Sep 2022
- •Streamlined device provisioning and first-time setup to reduce post-sale support.
- •Trained staff on service standards and technical troubleshooting; improved customer satisfaction.
- •Managed store operations including POS, inventory, and returns with strong process adherence.
04
Project Experience
Recent Delivery
Azure Migration (Lift-and-Shift)
2024
Planned and supported selected on-premises workload migration to Azure using Azure VMs and Azure Files/SMB. Configured hybrid connectivity through Azure VPN Gateway, applied Entra ID RBAC and Conditional Access, and enabled workload backups.
Infrastructure as Code & CI/CD Enablement
2024
Standardized repeatable Azure deployments using parameterized Bicep/ARM templates and introduced Git-based validation through GitHub Actions and Azure DevOps for what-if checks and template linting.
Hybrid Identity & Access Governance
2023
Configured and optimized hybrid identity using Microsoft Entra ID and Azure AD Connect. Implemented MFA, Conditional Access, least-privilege RBAC, naming standards, and tagging standards.
Internal Training & M365 Operational Readiness
2023
Delivered Microsoft 365 administration and identity training, assessed DNS, DHCP, VLANs, and VPN readiness, then produced remediation documentation to support cloud service transition.
05
Credentials
Certifications & Education
Professional Certification
- •Microsoft Certified: Azure Administrator Associate - 2025 & 2024
- •Microsoft Certified: Azure Security Engineer Associate - 2025 & 2024
- •Microsoft Certified: Azure Solutions Architect Expert - 2025 & 2024
Education
- •Bachelor of Science with Honors - Universiti Sains Malaysia (USM), 2016
Training
- •AWS re/Start Program, World Education Placement Services (2025)
- •Digital Leadership Course, PEOPLElogy (2024)
- •Introduction to Cybersecurity Tools & Cyber Attacks, Coursera (2023)
- •Technical Support Fundamentals, Coursera (2023)
- •Foundations of Cybersecurity, Coursera (2023)
Additional Skills
- •Cloud & DevOps: MS Azure, Azure DevOps, MS 365, Git/GitHub.
- •Virtualization & Infrastructure: VMware, Hyper-V, AD DS, Group Policy Management.
- •Operating Systems: MS Windows Server, MS Windows 10/11.
- •Tools: Freshdesk, Azure Portal/CLI/PowerShell, Log Analytics.
- •Language Proficiency: English, Malay, Chinese.
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Latest resume file: Adam Rahmat Resume April 2026.