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Core Skills
M365 & Identity Strengths
- •M365 Platform & Services: Exchange Online (mail flow, mailbox admin), SharePoint & OneDrive (permissions/access), Teams policies, M365 admin & licensing.
- •Identity & Security: Entra ID (users, groups, RBAC, hybrid identity), Conditional Access, MFA, Identity Protection, Defender (Endpoint/Cloud basics), compliance governance (exposure).
- •Endpoint & Device Management: Intune compliance/configuration profiles, update policies, Autopilot, device lifecycle & endpoint security.
- •M365 Operations & Support: L2/L3 troubleshooting, incident management & RCA, PowerShell for M365 admin, service optimisation & user adoption.
- •Infrastructure: Windows Server, AD DS, DNS, DHCP, hybrid environment integration; familiarity with Azure hybrid access and VPN Gateway.
- •Collaboration: Cross-team coordination, documentation (SOPs/runbooks), and governance standardisation for multi-region environments.
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Key Achievement
Impact Highlights
- •Hybrid cloud access: Enabled secure remote connectivity with Azure VPN Gateway and identity-based access controls, reducing remote access issues and improving uptime.
- •Identity & security hardening: Enforced Entra ID RBAC, MFA, Conditional Access, and device compliance policies to strengthen governance and audit readiness.
- •High-volume M365 support: Resolved 500+ M365 incidents across identity, access, and collaboration services, improving reliability and user experience.
- •RCA & standardisation: Reduced recurring support issues through root-cause analysis, SOPs/runbooks, and standardised configurations.
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Professional Experience
Career Timeline
Cloud Infra Engineer
AvePoint Malaysia Sdn Bhd
Jan 2026 – Present
Current- •Implemented system hardening for Windows Server and Linux using CIS benchmarks to improve security posture and compliance readiness.
- •Applied security baselines (OS configuration policies, audit controls, service restrictions, vulnerability mitigation) aligned to enterprise standards.
- •Supported SharePoint environment modernisation, working with legacy SharePoint 2010 and contributing to upgrade validation toward SharePoint Server 2019/Subscription Edition.
- •Prepared SharePoint environments for upgrade through infrastructure validation, compatibility checks, and configuration alignment.
- •Troubleshot authentication, access, and service components across SharePoint environments to maintain availability and access integrity.
- •Collaborated with senior engineers to ensure secure, stable platform configuration aligned with enterprise architecture and best practices.
Senior IT Executive
Algo Forest Sdn Bhd
Nov 2023 – Dec 2025
- •Administered Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams) for multi-region users (MY & HK) and handled L2/L3 escalations.
- •Managed Entra ID lifecycle, RBAC, MFA, and Conditional Access to strengthen identity security and governance.
- •Managed Intune compliance, configuration profiles, update policies, and Autopilot onboarding to keep endpoints compliant.
- •Troubleshot complex M365 issues (mailbox access, OneDrive permissions, authentication failures, sync/service disruptions) across cloud and hybrid environments.
- •Developed PowerShell scripts for administrative tasks, reporting, and user operations to reduce manual effort.
- •Created SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce recurring incidents.
- •Acted as escalation point for complex M365 cases, partnering with stakeholders to identify root cause and implement long-term fixes.
- •Managed Exchange Online mail flow, delivery troubleshooting, permissions, and shared mailboxes; standardised M365 configurations and governance.
RMA Team Lead, Field Support Engineer
Rentwise Sdn Bhd
Sep 2022 – Nov 2023
- •Led a team of five; scheduled field work, met SLAs, and prioritized incident queues.
- •Performed hardware failure analysis and remediation, reducing repeat RMA rates.
- •Delivered enterprise support for Windows/Office 365, identity, and network issues; documented fixes and improved SOPs.
- •Supported hybrid identity and access rollouts and contributed to endpoint security uplift with Defender for Endpoint.
IT Assistant Manager, Retail & Technical Operations
Idealtech Sdn Bhd
Oct 2019 – Sep 2022
- •Streamlined device provisioning and first-time setup to reduce post-sale support.
- •Trained staff on service standards and technical troubleshooting; improved customer satisfaction.
- •Managed store operations (POS, inventory, returns) with strong process adherence.
⚙︎
Project Experience
Recent Delivery
M365 Adhoc Projects
2020–2024
Resolved 500+ M365 incidents across identity, access, and collaboration services; reduced recurring issues through root-cause analysis and standardised solutions; strengthened security posture via MFA, Conditional Access, and least-privilege access.
M365 & Identity Governance Implementation
2023
Implemented Conditional Access, MFA, and RBAC policies; standardised identity and access controls across users and devices; improved audit readiness and reduced security risks.
M365 Operational Readiness & User Adoption
2023
Delivered internal training on Microsoft 365 tools and identity management, improved user adoption, and reduced support tickets through structured guidance and readiness activities.
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Credentials
Certifications & Education
Professional Certification
- •Microsoft Certified: Azure Administrator Associate — 2025 & 2024
- •Microsoft Certified: Azure Security Engineer Associate — 2025 & 2024
- •Microsoft Certified: Azure Solutions Architect Expert — 2025 & 2024
Education
- •Bachelor of Science with Honors — Universiti Sains Malaysia (USM), 2016
Training
- •AWS re/Start Program, World Education Placement Services (2025)
- •Digital Leadership Course, PEOPLElogy (2024)
- •Introduction to Cybersecurity Tools & Cyber Attacks, Coursera (2023)
- •Technical Support Fundamentals, Coursera (2023)
- •Foundations of Cybersecurity, Coursera (2023)
Additional Skills
- •Cloud & Admin Centers: MS Azure, M365 Admin Center, Exchange Admin Center, SharePoint Admin Center, Entra ID Portal, Intune Endpoint Manager, PowerShell (M365/Azure).
- •Virtualization & Infrastructure: VMware, Hyper-V, AD DS, Group Policy Management.
- •Operating Systems: MS Windows Server, MS Windows 10/11.
- •Tools: Freshdesk, Azure Portal/CLI/PowerShell, Log Analytics.
- •Language Proficiency: English, Malay, Chinese.
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